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1. Retailers face another challenge during coronavirus: Handling returns. Many retailers are adjusting return windows to ease customers’ worries about getting their money back, if they shop online for clothing and other items, but longer return windows add another level of complexity to how companies are managing their businesses during the coronavirus pandemic. – Read More on CNBC

2. Preparing Your Business for a Post-Pandemic World: To make smart strategic decisions, you must understand your organization’s position in your environment. Who are you in your market, what role do you play in your ecosystem, and who are your main competitors? You must also understand where you are headed. – Read More on HBR

3. The consumer after COVID-19: “It would seem that the coronavirus is accelerating the structural changes we’ve been seeing across retail and society for the last decade — toward online interaction, toward e-commerce and away from brick and mortar, toward direct-to-consumer away from department stores.” – Read More on Retail Dive

4. Amazon was already powerful. The coronavirus pandemic cleared the way to dominance: The global health crisis has forced 250,000 US stores closed. Meanwhile, Google searches for Amazon are at near-holiday-season levels, as customer spending rises by 35% compared with the same period last year; in-store sales at Walmart skyrocketed in March. – Read More on Vox

5. From Kim Kardashian to Selena Gomez, the perceived trend for wanting to appear black shows no sign of slowing down: “As black women, we are constantly fighting for clear, authentic representation and diversity and then have to face individuals who do blackfishing, individuals who will therefore look ambiguous enough for brands to use them as emblems for diversity.” – Read More on the Guardian