Part-Time | Remote (U.S.-based)
The Fashion Law is a leading publication covering the intersection of fashion, law, and business, serving attorneys, brand executives, and industry professionals worldwide. We’re a lean, focused team, which means your work has direct impact and you’ll collaborate closely with leadership.
We’re looking for a Customer Operations Assistant to own day-to-day customer operations: primarily inbox management, subscriber support, and logistics for our annual NYC conference. This role is ideal for someone who is extremely detail-oriented, self-directed, and energized by keeping systems running smoothly.
You’ll keep the inbox under control, maintain clean tracking systems, and help execute our fall conference.
Inbox ownership + customer support
> Own a shared inbox: triage incoming messages, draft responses in our voice, and ensure timely follow-ups
> Maintain a clean queue with clear status tracking so nothing falls through the cracks
Subscriber operations (billing, renewals, and access support)
> Assist with invoicing and renewals coordination
> Support subscription setup and troubleshooting
> Keep internal trackers accurate and up to date
Conference + event planning support
> Support planning and execution for our annual fall conference in NYC and related events/webinars
> Coordinate speaker and sponsor logistics (calendar coordination, materials tracking, deliverables checklists)
> Help manage vendors and day-of operations prep
> Travel to NYC for on-site support during the conference (travel and accommodation covered)
Mailchimp audience organization
> Maintain Mailchimp audiences: tags/segments, list hygiene, basic troubleshooting
> Support campaign coordination as needed (links, lists, send-checks)
> Inbox is organized, responsive, and consistently “under control”
> Follow-ups happen without reminders; customers get clear, helpful replies
> Renewals/invoicing tracking is accurate and up to date; discrepancies get flagged early
> Event planning tasks are tracked in one place with clear owners, deadlines, and status
> You’ve integrated into our workflows and communicate proactively
> Are exceptionally detail-oriented (names, dates, invoice terms, access issues, event logistics)
> Write clearly and professionally, you’ll communicate directly with customers in our voice
> Thrive working independently and take ownership of queues and task boards
> Love systems and checklists; you keep operations tidy without being asked
> Escalate intelligently: when something’s unclear, you ask the right questions and propose solutions
> Are comfortable traveling to NYC for our fall conference (typically 2–3 days on-site)
> Google Workspace, especially Sheets (trackers, status updates, renewals coordination)
> Project/task tracking tools
> Clear, professional written communication
> Strong customer support instincts (responsive, helpful, good judgment)
> Ability to maintain clean, organized systems
> Mailchimp experience (audiences, tags/segments, list hygiene)
> QuickBooks familiarity (invoicing support, basic billing coordination)
> Experience supporting events (timelines, logistics, speaker/vendor coordination)
>Bachelor’s degree or equivalent practical experience
Please send to info@thefashionlaw.com with the subject line TFL Ops Role – [Your Name] – Feb 2026:
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