Earlier this summer, Twitter swapped the fluffy blue bird that used to symbolize the social media platform for a spindly black X. Ditching the well-known logo and rebranding the company name to a letter often associated with danger, death, and the unknown is only one of the user-aggravating steps CEO Elon Musk has taken since he bought the company in October 2022 for $44 billion – but it is the most visually jarring one. The reaction has mainly been a mix of ambivalence, ridicule, and scorn. For the most part, longtime Twitter users are unhappy at what they perceived as another unnecessary change that is eroding their enthusiasm for the social media platform. It’s hard to find anybody praising the change so far, except perhaps some of Elon Musk’s most devoted fans. Twitter co-founder Jack Dorsey signaled that he was finding the uproar overblown.
Company logos and brand names change all the time and rarely does rebranding cause this much commotion, but because the changes at X go deeper than most, the risks of damage to the company are potentially much greater. X might strike you as a weird brand name, and the change may seem to have happened out of the blue, but Musk has long been smitten with the letter. In 2000, the founders of PayPal ousted him as CEO for trying to change its name to “X,” his Tesla models are famously named S, 3, X and Y – which displayed together basically spell out the word “SEXY,” and one of his many children is named X on his birth certificate.
The new logo, submitted by a Twitter user, is a white-on-black, sans-serif X consisting of two strokes. It is minimal and modern – and a stark departure from Twitter’s iconic blue-and-white bird. That shade of blue makes you feel calm and serene; black conveys sophistication and mystery. And yet even people who know nothing about design are poking fun at the logo’s simplicity and unprofessional execution. To me, the logo looks suitable for a metaverse strip club or a dating app for robots.
Facebook’s Meta journey & the rebuilding of Lego’s brand
Oddball branding is hardly unusual for a big tech company. When Facebook opted for a rebranding as Meta in 2021, it was part of a comprehensive, strategic, and long-term plan for the company. The transformation signified its aspiration to shift from a social media platform to an enterprise focused on the metaverse. While the goal of a vibrant metaverse remains more theoretical than imminent, the rebranding still gave Meta some momentum as it now seeks to shift its focus to artificial intelligence. Meta’s rebranding highlights the importance of staying relevant and embracing innovation. The company discerned the changing landscape and demonstrated a willingness to adapt in response to shifting consumer needs and preferences. When it realized the metaverse was not materializing, the company focused elsewhere.
Perhaps that openness to trying new things explains why the rollout of Threads, Meta’s new competitor for the social media platform formerly known as Twitter, is apparently off to a relatively strong start.
When Dunkin’ Donuts trimmed its name to Dunkin’ in 2018, the reception was mostly positive. Its customers seemed to get that the company wanted to move away from being closely associated with donuts – a high-calorie pastry with little nutritional value – and toward becoming a “beverage-led, on-the-go brand.” That rebrand succeeded, and the company has also stuck with the slogan it adopted a dozen years earlier: “America runs on Dunkin.’”
Lego had another rebranding effort that business school students learn about as a model. Lego was profitable, popular, and beloved for the entirety of the 20th century, but around 2003 its sales began to wane. Presumably, kids had too many other toys and digital devices to play with and simply did not have the time or patience to assemble small, colorful, plastic blocks anymore.
Undeterred, Lego conducted extensive market, ethnographic and psychological research to better understand how people in general, and children in particular, play with its wares. The company’s management realized that Lego products can be tied to just about anything.
Lego blocks are used both in original ways – kids make their own creations – and derivative ways, whether it is recreating a pirate ship or a dinosaur seen in a beloved movie. So, the company began to partner with “Star Wars,” Nintendo, “Jurassic Park,” and other brands to market special Lego sets. It also released a movie in 2014 that grossed nearly $500 million – boosting Lego sales and profits.
BP rebrand crashed & burned; American Airlines had low altitude
Many corporate rebrands either do not work or do not do much to help their companies. In 2000, BP changed its branding from British Petroleum to Beyond Petroleum. Despite efforts to reposition itself as an environmentally responsible company, its actions revealed a contradictory truth. While BP reportedly invested over $100 million in the rebranding effort, it continued to spend billions more on oil exploration than renewable energy initiatives. BP abandoned the campaign a few years after its massive 2010 oil spill in the Gulf of Mexico.
After merging with US Airways in 2013, American Airlines rebranded away from its iconic 1968 logo, which had blue and red letters and an eagle between them symbolizing American power and ingenuity, to a sleek red-and-blue stripe with an abstract eagle beak separating the company’s colors. The company called the new logo a “flight symbol.” Some design experts dubbed it a travesty. Despite the contention, the company retained the new look.
Ultimate fate of X
I doubt the X rebrand will succeed – and not just because I dislike the new name and logo. There are some challenging legal issues with naming a major company a letter of the alphabet. The letter X’s use as a brand is already banned in certain countries because of its prevalence in pornography branding. And the rollout has been messy on the company’s own website. Musk reportedly swiped the @x handle from its original user without offering any compensation.
What is more, many users had already left the platform because of technical glitches and increased hate speech; the switch to X could make them less likely to come back and won’t make others more eager to stick around. In Musk’s quest to create what he says will become an app that “does everything,” his X rebrand took Twitter one more step toward being good for hardly anything.
Matthew Pittman is an Assistant Professor of Advertising and Public Relations at the University of Tennessee. (This article was initially published by The Conversation.)